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If you ordered an incorrect item or size, we will be happy to exchange it upon receipt of the item. For faster processing when sending a return, fill out the form on the back of your invoice and include it with the items being returned. If a copy is sent instead of the original form, include a copy of both sides. Also, please include your credit card information for charges or credits where applicable, even if using the same card that was used when placing the original order.
The following Terms and Conditions apply on all returns and exchanges:
- There is a $5.00 return processing fee for all exchanges and returns which includes return shipping where applicable. This charge is waived if it is our mistake, or the item is defective, or received damaged.
- All items being returned or exchanged must be received within 30 days of initial customer receipt.
- Items damaged in shipment, or which are defective may be returned for exchange or store credit. All other returns for exchange or store credit are accepted at our discretion.
- Special order, personalized, or custom items are not returnable. Items which have been used, worn, or altered from the condition in which they were received are also not returnable.
- Items being returned which are damaged in transit to us due to improper packing will not be accepted.
- Items which are returned for exchange or store credit which are found to be unacceptable will not be returned to the sender until payment for return shipping costs has been received. These items will be held for 60 days to allow ample time to advise us of disposition instructions. If we do not hear from you within that time, the item(s) will be discarded.
- If the reason for the return is a Hock Shop mistake we will refund your return shipping charge for items incorrectly shipped at your request. We will refund the lowest of First class mail, Priority mail, or standard UPS ground rates.
We will do everything possible to expedite delivery of your exchange or store credit. Please allow sufficient time for us to receive your merchandise, inspect it, and process your request in accordance with your written instructions. Please remind us when using store credit on future orders.
Print out a copy of the return instructions found on the back on the invoice.
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